Documentation

Public Benefits Recipients Verification

Provide access to pre-verified public benefit recipients and enable new public benefit recipients to verify, all in a single transaction.

When to use this policy

Ideal for retail and eCommerce integrations that require validation that the user is affilited with a specific income community.

Who is eligible?

Anyone 18-years or older is eligible to be verified leveraging ID.me’s identity and income status verification solution.

Essence of policy

Identity verification based on one (2) pieces of evidence:

  • Phone Verification

OR

  • Document Authentication

AND

  • Document Review

Verification flows

Since ID.me takes a network approach, these pre-verified users can now securely access offers, benefits, and services in seconds with just 3-clicks. New users complete verification just as fast, using the least amount of information required to verify their age.


Preverified

Once verified, users can log in with their ID.me credential anywhere ID.me is accepted and share their credentials in a matter of seconds.

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Preverified + Document Review

Uses browser-based APIs to measure the tenure of an identity to the phone number as well as contextual, behavioral, and device data to verify users and prevent fraud.

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Phone Verification + Document Review

Delivers a guided UI instructing users to upload a driver's license or state ID. After image capture, ID.me normalizes the size of the size of the image file, enhances the image, and then authenticates the document.

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Driver's License/State ID + Document Review

Delivers a guided UI instructing users to upload a driver's license or state ID. After image capture, ID.me normalizes the size of the size of the image file, enhances the image, and then authenticates the document.

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Passport + Document Review

Delivers a guided UI instructing users to upload a passport. After image capture, ID.me normalizes the size of the size of the image file, enhances the image, and then authenticates the document.

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Passport Card + Document Review

Delivers a guided UI instructing users to upload a passport card. After image capture, ID.me normalizes the size of the size of the image file, enhances the image, and then authenticates the document.

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Human In The Loop

ID.me has teams of virtual support agents that can activate to backstop automated document authentication to ensure an even smoother user experience while mitigating any potential bias.

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Use cases

Here you can find example ID.me use cases:


Account Registration - Cox

In November 2021, Congress passed the infrastructure bill where $14.2 billion was set aside to help low-income consumers connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.