Documentation

NIST IAL2

Today, ID.me has nearly 50 million pre-verified users verified at NIST IAL2 and our network is growing by thousands daily. ID.me’s IAL2 solution is omni-channel, featuring expedited preverified, online self-service (Unsupervised Remote), video chat (Supervised Remote), and In-Person (IPV) flows. The Unsupervised Remote workflow is fully automated, and this is how 85% of new users choose to verify their identity, typically doing so in a median of 5 minutes. The remaining are routed through the Supervised Remote workflow to complete verification with an ID.me trained video chat agent (Trusted Referee), or choose to verify in person at one of more than 700 locations across the US.

When to use this policy

IAL2 is ideal to increase user adoption, decrease false negatives, and detect fraudulent identities by a malicious applicants.

Lastly, this policy has the option to join a video call to interact with an ID.me Trusted Referee to complete verification via Virtual Proofing.

Verification is different than KBA and FI in that it follows NIST digital identity standards. NIST IAL2 limits KBA methods and replaces them with devices and biometrics. This policy introduces the need for either remote or physically-present identity proofing.

Who is eligible?

Anyone 18-years or older is eligible to be verified leveraging ID.me’s NIST IAL2 verification solution.

Essence of policy

  1. One piece of STRONG evidence if the evidence’s issuing source, during its identity proofing event, confirmed the claimed identity by collecting two or more forms STRONG evidence and the CSP validates the evidence directly with the issuing source

OR

  1. Two pieces of STRONG evidence

OR

  1. One piece of STRONG evidence plus two pieces of FAIR evidence

Verification flows

Today, ID.me has nearly 50 million pre-verified users verified at NIST IAL2 and our network is growing by thousands daily. Since ID.me takes a network approach, these pre-verified users can now securely access offers, benefits, and services in seconds with just 3-clicks. New users complete verification in a frictionless and convenient manner, using the least amount of information required to verify their identity.

Here you can find what the NIST IAL2 verification user experience looks like today:


Preverified

Nearly 50 million Americans have already verified their identities to NIST IAL2 and AAL2 while using ID.me at various federal and state agencies. These users simply need to login, complete MFA, and provide consent to release their verified identity.

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Online Self-Service (Unsupervised Remote) Identity Proofing

In line with NIST 800-63-3 standards, ID.me validates and verifies one piece of Strong evidence (e.g., driver's license, passport, or passport card) and two pieces of Fair identity evidence (e.g., mobile phone, utility bills, or financial account) from the user.

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Video Chat (Supervised Remote) Identity Proofing

Video chat verification with a human agent enables individuals who have difficulty completing the self-service process to complete their identity proofing process via a live video chat interaction with an ID.me member support representative.

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In-Person Identity Proofing

ID.me offers kiosks at more than 724 retail store locations nationwide as options for identity proofing. Kiosks are available in more than 15 retail locations across Colorado with the additional capability to place them directly at state offices in remote or rural areas.

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Use cases

Here you can find example ID.me use cases:


Federated Identity

Federated Identity is a great option for Public Sector customers who may have legacy IAM platform or IdP and want to make it easier for their users to access their services using their ID.me account. Uses cases of Federated Identity include IRS and VA.gov on the federal level as well as Kentucky and Idaho on the state level.